The expense associated with originating mortgage loans has been escalating, with the current average cost approximating $11,600 per loan. A substantial component of this expense is attributed to Loan Officer Compensation (LO Comp), which typically constitutes 1% to 2% of the loan amount and represents nearly half of the total origination cost. This heightened compensation framework is primarily propelled by the considerable cost of lead acquisition, further aggravated by the lower conversion rate of leads.

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On this week’s episode of RealTrending, Tamir Poleg, CEO of The Real Brokerage, joins Tracey Velt to unpack how artificial intelligence (AI) is not just enhancing real estate — but redefining it.

Poleg explains how Real is embedding AI into the company’s core functions, using tools that handle thousands of agent inquiries daily and power automated broker reviews.

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Why AI in mortgage lending needs a smarter narrative

There’s no denying it, artificial intelligence (AI) has stormed into the mortgage industry in a variety of formats helping brokers and lenders create efficiencies, save time, and close more deals. From ChatGPT-powered marketing assistants to chatbot-driven customer support, generative AI has been the center of the conversation. And for good reason: these generative AI tools save time, boost productivity, and give mortgage professionals quick wins.

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Artificial intelligence has moved from a buzzword to boardroom priority in lending. After years of hype and speculation, we’re finally seeing real transformation in how loans are processed, underwritten, and serviced. What’s most fascinating isn’t just the technology itself but the emerging pattern of success: the institutions making the greatest strides aren’t those attempting to replace human judgment with algorithms, but those finding the sweet spot where AI and expertise converge.

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